Data deletion instructions

You can have your information deleted at any time, in any of these ways:

1. Disconnect a platform in Elora: Settings, Connected platforms, choose the platform, Disconnect. Its access token is deleted at once (and revoked at the platform where it allows), and the data synced from it is deleted from Elora within 24 hours.
2. Remove Elora at the platform:
   • Google: myaccount.google.com/permissions, choose Elora, Remove access.
   • Facebook and Instagram: Facebook Settings and privacy, Settings, Apps and websites (Business integrations for business accounts), choose Elora, Remove.
   • LinkedIn: Settings, Data privacy, Permitted services, choose Elora, Remove.
   • Microsoft: myapps.microsoft.com or account.live.com/consent/Manage, choose Elora, Remove.
   Elora then can no longer read that account. To have the data already synced from it deleted too, also write to us as in step 3.
3. Ask us: email privacy@askelora.io with the subject "Delete my data", from the email address you use with Elora (or the email of the Facebook, Google, LinkedIn or Microsoft account you connected), saying what you want deleted. We confirm we have it within 5 working days and confirm the deletion within 30 days. We may ask you to confirm it is you first.

When a workspace is deleted, all of its data, tokens and keys are deleted. Data in backups is overwritten within 35 days. We keep only what the law requires us to keep, and we tell you if that applies.